Responsible Gaming
at aq555

1 18+ Age Restriction Policy

aq555 operates a zero-tolerance policy on underage gambling. Access to the aq555 platform — including all casino games, live dealer tables, sports betting markets, and promotional offers — is strictly limited to individuals who are 18 years of age or older at the time of registration and throughout the lifetime of their account.

This policy applies to all players across Bangladesh, regardless of city or region. Whether you are playing from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, or any other part of the country, the same age requirement applies without exception.

How We Verify Age

At the point of registration, all players are required to confirm that they are 18 years of age or older. aq555 conducts electronic age and identity verification checks on all new accounts. In addition, we may request one or more of the following documents at any time to confirm a player's age:

• National Identity Card (NID) issued by the Bangladesh Election Commission.
• Valid passport showing date of birth and photograph.
• Birth certificate (in cases where no other document is available, subject to additional review).
• Any other government-issued photographic identification accepted at our compliance team's discretion.

Any account found to belong to a player under the age of 18 will be suspended immediately. All deposits made by an underage player will be returned to the original payment method (bKash, Nagad, Rocket, or bank account as applicable), and any winnings accrued during the period of underage play will be forfeited. aq555 reserves the right to report such incidents where required by applicable law.

2 Recognising Problem Gambling

Gambling is a popular form of entertainment enjoyed responsibly by millions of people. The vast majority of aq555 players engage with our platform for fun — they set a budget, play within it, and stop when they choose to. However, for a small number of people, gambling can develop into a compulsive behaviour that causes real harm to their financial wellbeing, mental health, and personal relationships.

Problem gambling is not a character flaw — it is a recognised condition that can affect anyone. The key difference between recreational gambling and problematic gambling is the degree of control a person has over their behaviour. When gambling starts to feel like an obligation rather than a choice, or when it continues despite negative consequences, it may be time to seek help.

Warning Signs to Watch For

The following behaviours are commonly associated with problem gambling. If you recognise several of these patterns in yourself or someone you know, we encourage you to take the self-assessment in the next section and consider contacting our support team.

3 Self-Assessment Questions

The following questions are adapted from widely used responsible gaming screening frameworks. They are not a clinical diagnosis but can help you reflect honestly on your relationship with gambling. Answer each question honestly — your responses are not recorded or shared with anyone.

If you answer "yes" to three or more of these questions, we strongly recommend taking a break and contacting our support team or a professional counselling service.

4 Player Protection Tools

aq555 provides every registered player with a comprehensive set of responsible gaming tools, all accessible from the Account Settings section of the platform. These tools are designed to give you meaningful, practical control over your gambling activity. They are free to use and take effect immediately upon activation.

5 Self-Exclusion and Account Closure

Self-exclusion is the most powerful responsible gaming tool available on aq555. When you activate a self-exclusion, your account is immediately suspended — you are logged out and cannot log back in for the duration of the exclusion period. All pending bonus offers are cancelled and no marketing communications will be sent to you during the exclusion.

Available Self-Exclusion Periods

• 1 Week — A short break to step back and reassess your gaming habits.
• 1 Month — A medium-term break suitable for players who want a meaningful pause.
• 3 Months — Recommended for players who have identified signs of problem gambling.
• 6 Months — A longer break for players seeking extended distance from gambling.
• Permanent Self-Exclusion — A permanent closure of your aq555 account. This action is irreversible. If you choose permanent self-exclusion, your account cannot be reopened under any circumstances.

How to Activate Self-Exclusion

Self-exclusion can be requested through any of the following channels:

• Via the Account Settings panel on the aq555 platform — navigate to "Responsible Gaming" and select "Self-Exclusion".
• By contacting our live chat support team, who will process the request immediately.
• By emailing [email protected] with the subject line "Self-Exclusion Request", stating your username and your chosen exclusion period.

Self-exclusion requests are processed within minutes and take effect immediately once confirmed. aq555 will send a confirmation email to your registered address when the exclusion is active. There is no cooling-off period or waiting time before a self-exclusion begins.

Returning After Self-Exclusion

For temporary self-exclusions (1 week to 6 months), your account will remain suspended until the exclusion period expires. Once expired, you may contact support to reactivate your account. We strongly recommend taking the self-assessment in Section 3 again before returning to play, and considering whether to set new deposit or session limits on your account from the outset.

6 Deposit and Spending Limits

Setting a deposit limit is one of the simplest and most effective ways to stay in control of your gambling budget. aq555 allows every player to set personal deposit limits at the daily, weekly, or monthly level. These limits apply across all deposit methods, including bKash, Nagad, Rocket, Upay, and any linked bank cards.

How Deposit Limits Work

Once you set a deposit limit, aq555 will automatically decline any deposit attempt that would cause you to exceed that limit within the defined period. The system tracks your cumulative deposits in real time, so you always know exactly how much of your limit you have used. You can view your current limit status at any time from the Account Settings panel.

Adjusting Your Limits

To protect players from impulsive decisions during a session, the following rules apply to limit adjustments:

• Decreasing a limit — Takes effect immediately. If you lower your daily deposit limit from ৳5,000 to ৳2,000, the new lower limit applies from the moment you confirm the change.
• Increasing a limit — Subject to a mandatory 48-hour cooling-off period before the higher limit becomes active. This delay is intentional and cannot be waived, even by contacting support.
• Removing a limit entirely — Also subject to a 48-hour cooling-off period. We recommend keeping at least a monthly deposit limit in place at all times as a safety net.

7 Time-Out and Cool-Off Features

A time-out is a short-term break from the aq555 platform — shorter than a full self-exclusion but still effective for players who feel they need a pause without committing to a longer absence. Time-outs are ideal when life gets busy, when you are feeling emotionally unsettled, or when you simply want to take a deliberate break from gambling for a few days.

Available Time-Out Periods

• 24 Hours — A single-day pause. Useful if you have had an unexpectedly long session and want to reset.
• 3 Days — A short break over a long weekend or period of elevated stress.
• 7 Days — A full week's break, recommended after a significant loss or when gambling feels less enjoyable than usual.
• 30 Days — A month-long time-out. At this duration, aq555 will also reach out to check in with you before your account is reactivated.

What Happens During a Time-Out

During an active time-out, your aq555 account is temporarily suspended. You will not be able to log in, make deposits, place bets, or access any real-money game. Any active bonus offers are paused. All scheduled responsible gaming reminders and marketing communications are suspended for the duration of the time-out.

Unlike a self-exclusion, a time-out expires automatically at the end of the selected period. Your account balance, game history, and responsible gaming settings are preserved and will be exactly as you left them when you return.

Session Time Reminders vs. Time-Outs

It is worth distinguishing between session reminders — which pop up during play to remind you how long you have been active — and time-outs, which suspend your account entirely. Session reminders are the lighter tool, suitable for day-to-day mindful play. Time-outs are a stronger intervention for players who feel they need external enforcement of a break, rather than just a reminder.

8 Getting Help and Support

If you are concerned about your own gambling or the gambling behaviour of someone close to you, the most important thing you can do is reach out. Problem gambling is treatable, and early intervention makes a significant difference to outcomes. You do not need to wait until things feel completely out of control — speaking to someone at the first sign of concern is always the right call.

Contacting aq555 Support

Our responsible gaming support team is available 24 hours a day, 7 days a week, including during public holidays in Bangladesh such as Eid, Victory Day (16 December), and Independence Day (26 March). All responsible gaming conversations are treated with strict confidentiality — no information you share with our support team will be disclosed to third parties without your consent, except where required by law.

Tips for Keeping Gambling Fun

• Always treat gambling as entertainment, not as a way to make money or solve financial problems.
• Set a strict budget before each session and stop playing when that budget is gone — regardless of whether you are winning or losing.
• Never gamble when you are feeling emotionally distressed, depressed, lonely, or under the influence of alcohol.
• Take regular breaks. Step away from the screen, stretch, and return only if you genuinely want to continue — not because you feel compelled to.
• Balance gambling with other hobbies and social activities. A healthy lifestyle leaves gambling in its proper place as one small part of a varied life.
• Keep track of the time and money you spend on gambling. Use aq555's built-in history tools to review your activity at the end of each month.
• Talk openly with trusted family members about your gambling habits. Transparency is one of the strongest safeguards against problem gambling developing unnoticed.