aq555 Privacy Policy

1 Information We Collect

aq555 collects personal data from you in order to create and manage your player account, process financial transactions, comply with our responsible gaming obligations, and deliver a personalised, secure gaming experience. We collect only the information that is genuinely necessary for these purposes and do not gather data beyond what is described in this section.

1.1 Information You Provide Directly

When you register an account, use the aq555 Login portal, make a deposit or withdrawal, contact our support team, or respond to a promotional offer, you may provide us with the following categories of personal data:

• Full legal name and date of birth (required for account registration and age verification).
• Email address and mobile phone number (used for account communications, OTP verification, and support).
• Residential address in Bangladesh (required for KYC verification and fraud prevention).
• National identity card number, passport number, or other government-issued identifier (required for KYC verification on withdrawal requests above defined thresholds).
• Payment account details including bKash account number, Nagad account number, Rocket account number, Upay account number, or bank card details (used for processing deposits and withdrawals in ৳ BDT).
• Copies of identity documents and proof-of-address documents submitted during the KYC process.
• Support communications, complaint details, and any other information you voluntarily share with our team via live chat or email.

1.2 Information Collected Automatically

When you access the aq555 platform — whether on desktop or mobile browser — we automatically collect certain technical data to ensure platform security, detect fraud, and improve performance:

• IP address and approximate geographic location derived from it (used to verify that you are accessing from Bangladesh and to detect VPN or proxy use).
• Device type, operating system, browser type and version, and screen resolution.
• Session timestamps, pages visited, game sessions initiated, betting activity logs, and click-path data.
• Cookie identifiers and similar session tokens (see Section 4 for full cookie details).
• Referral source data (how you arrived at the aq555 website, e.g., direct URL, search engine, or affiliate link).

1.3 Information from Third Parties

In certain circumstances, aq555 may receive data about you from third parties, including:

• Payment providers (bKash, Nagad, Rocket, Upay) confirming the status, amount, and sender identity of deposit and withdrawal transactions.
• Identity verification service providers used during the KYC process to cross-reference document authenticity.
• Fraud prevention and anti-money-laundering screening services that flag known high-risk identities or payment accounts.
• Game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) which may share aggregated game-round data to resolve disputes.

2 How We Use Your Data

aq555 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that has not been disclosed in this Privacy Policy.

aq555 does not use your personal data to build advertising profiles for sale to third parties, to engage in cross-platform behavioural tracking, or for any automated decision-making that produces legal or similarly significant effects on you without human oversight.

3 Sharing and Disclosure

aq555 treats your personal data with strict confidentiality. We do not sell, rent, or trade your data. We share it only in the limited circumstances described below, and only to the minimum extent necessary for each purpose.

3.1 Service Providers and Processors

aq555 engages certain trusted third-party service providers who process personal data on our behalf, subject to binding data processing agreements that prohibit them from using your data for their own purposes. These include:

• Payment processing partners: bKash, Nagad, Rocket, Upay, and card processors — for the sole purpose of executing your financial transactions.
• KYC and identity verification vendors — to cross-reference the authenticity of documents you submit during account verification.
• Cloud infrastructure and hosting providers — who store encrypted platform data on secure servers.
• Fraud prevention and AML screening services — to identify known fraudulent identities or high-risk payment accounts.
• Customer support software providers — who process support ticket and live chat data on our behalf.

3.2 Legal and Regulatory Disclosure

aq555 may disclose your personal data to governmental authorities, law enforcement agencies, or regulatory bodies where we are required to do so by applicable law, court order, or regulatory mandate. In such cases, we will disclose only the minimum data required to comply with the legal obligation and will, where legally permissible, notify you of such a request.

3.3 Business Transfers

In the event that aq555 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players by email or prominent notice on the platform prior to any such transfer taking effect, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

4 Cookies and Tracking

aq555 uses cookies and similar browser storage technologies to operate the platform, maintain your login session, remember your preferences, and generate anonymised analytics that help us improve the player experience. This section explains the types of cookies we use and how you can manage them.

4.1 Types of Cookies Used by aq555

4.2 What We Do Not Use

aq555 does not use third-party advertising cookies, retargeting pixels (such as those used by Meta, Google Ads, or TikTok), or cross-site tracking technologies that build a behavioural profile of you across websites outside of aq555. We do not participate in real-time bidding advertising networks.

4.3 Managing Your Cookie Preferences

Strictly necessary cookies cannot be disabled as they are essential for the platform to function. You may disable functional and analytics cookies through your browser settings at any time. Please note that disabling functional cookies may affect your experience — for example, your login session may not persist between visits. Standard browser cookie management is available in the settings menu of all major browsers including Chrome, Firefox, Safari, and Edge.

5 Data Retention

aq555 retains your personal data for as long as your player account is active and for a defined period after account closure, as required by our responsible gaming and anti-money-laundering obligations. The following retention periods apply:

• Active account data — Retained for the full duration of your account's existence on the aq555 platform.
• Transaction and financial records — Retained for a minimum of five (5) years following the date of the transaction, in line with standard financial record-keeping requirements.
• KYC and identity documents — Retained for a minimum of five (5) years following account closure or the last KYC verification event, whichever is later.
• Responsible gaming records — Including self-exclusion history, deposit limit logs, and cool-off requests — retained for a minimum of five (5) years to prevent circumvention of exclusion measures.
• Support and communication records — Retained for two (2) years following resolution of the relevant support interaction.
• Analytics data — Retained in anonymised, aggregated form with no fixed deletion schedule, as it contains no personal identifiers.
• Marketing consent records — Retained indefinitely as evidence of the consent you provided, even if you subsequently withdraw consent for marketing communications.

When retention periods expire, aq555 securely deletes or anonymises your personal data so that it can no longer be attributed to you. Secure deletion involves overwriting stored data with random values and purging all backup copies within the next scheduled backup rotation cycle.

6 Your Privacy Rights

As a player on the aq555 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and respond fully within 30 calendar days.

6.1 Right of Access

You have the right to request a copy of all personal data that aq555 holds about you. We will provide this in a structured, commonly used, machine-readable format (such as CSV or JSON) upon request.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain account details directly through the Account Settings section of the aq555 platform.

6.3 Right to Erasure

You may request the deletion of your personal data. Please note that aq555 may be unable to honour erasure requests in full where we are required to retain certain data by law — for example, transaction records and KYC documents required under financial regulations. In such cases, we will delete all data that we are permitted to delete and explain which categories must be retained and why.

6.4 Right to Restrict Processing

You may request that aq555 restrict the processing of your personal data in certain circumstances — for example, while you dispute the accuracy of data we hold, or while a data rights request is being investigated.

6.5 Right to Withdraw Consent

Where aq555 processes your data on the basis of your consent — primarily for marketing communications — you may withdraw that consent at any time by clicking the "Unsubscribe" link in any aq555 marketing email or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

7 Data Security Measures

aq555 takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, loss, or destruction.

7.1 Technical Safeguards

• All data in transit is encrypted using TLS 1.2 or higher (256-bit SSL) across all platform connections.
• All data at rest — including account data, KYC documents, and transaction records — is stored in AES-256 encrypted databases.
• Access to production systems is restricted by role-based access controls (RBAC), multi-factor authentication (MFA), and IP allowlisting.
• Automated intrusion detection and prevention systems (IDS/IPS) monitor platform traffic around the clock for anomalous behaviour.
• Regular vulnerability assessments and penetration tests are conducted by independent third-party security specialists.
• All database backups are encrypted and stored in geographically redundant secure facilities.

7.2 Organisational Safeguards

• Access to personal data is granted on a strict need-to-know basis. No aq555 employee or contractor can access player data beyond what is required for their specific role.
• All personnel with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• aq555 maintains a documented data breach response plan. In the event of a confirmed breach that poses a risk to your rights, we will notify affected players without undue delay.

7.3 Your Role in Security

While aq555 takes every reasonable measure to protect your data, the security of your account also depends on you. We strongly recommend that you use a strong, unique password for your aq555 account, never share your login credentials with anyone, and log out of your account when using shared devices. If you believe your account has been compromised, contact our support team immediately at [email protected].

8 Contact and Data Officer

If you have any questions, concerns, or complaints about this Privacy Policy or about the way aq555 handles your personal data, please contact our Data Protection team using the details below. We are committed to addressing all privacy-related queries fairly, transparently, and promptly.

aq555 takes all privacy complaints seriously. If you submit a complaint and are not satisfied with our response, you have the right to escalate the matter through any applicable legal or regulatory channel available to you under the laws of Bangladesh.

This Privacy Policy was last reviewed and updated on 1 January 2026. aq555 reserves the right to amend this policy at any time. Material changes will be communicated to registered players via email or prominent notice on the platform prior to taking effect. Continued use of the aq555 platform following notification of changes constitutes your acceptance of the revised policy.